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| 46. Employee engagement is key to customer centric organisations | |
I found this infographic and video by the Temkin Group and had to share it with you. The engagement of your team makes a huge difference to the customer experience. Internally we are all still c... | | /blog/employee-engagement-is-key-to-customer-cent... |
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| 47. Strategic Service Design in 2018 | |
Designing the customer journey
In 2017 there has been a lot of buzz about customer experience. My prediction is that Customer Service Design or what I call Strategic Service Design will star... | | /blog/strategic-service-design-in-2018 |
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| 48. Do I need to run heat mapping software on my site? | |
Do you need to run heat mapping software on your site? Well why not I say. It gives you some invaluable feedback about what your potential customers are doing and why they may not be converting ... | | /blog/do-i-need-to-run-heat-mapping-software-on-m... |
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| 49. Want to sell more, spend less | |
In 2018 if you want to sell more and spend less there are a few things you need to have in place.
1. Ideal customer profile - If you focus on those ideal customers that you offer the great... | | /blog/want-to-sell-more--spend-less |
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| 50. 10 ways to create great content | |
Content that creates real value
Over the past few years there has been a movement towards creating content. Content for content sake can actually devalue your brand, but content that educate... | | /blog/10-ways-to-create-great-content |
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| 51. Audit your marketing maturity | |
How mature is your marketing?
Are you a leader or a laggard when it comes to marketing sophisication. Smart Insights shows one way of quantifying how developed your marketing approach is.
... | | /blog/audit-your-marketing-maturity |
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| 52. Are you customer centric? | |
Customer centric - the new buzz word or a real way to differentiate your business
The below graph represents the number of companies in the US that believe they are customer centric.76% of c... | | /blog/are-you-customer-centric- |
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| 53. Check your competitors often | |
Check out the competition
Some small businesses don't know where to start when doing their marketing. I was speaking with a local builder today and it has all become just too hard. Mos... | | /blog/check-your-competitors-often |
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| 54. Which Competitors are watching you? | |
Who is watching you?
There are some sneaky ways to can check which competitors may be tracking your activities.
1. Competitors IP address
If you have your competitors' IP address... | | /blog/which-competitors-are-watching-you- |
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| 55. Marketing tools to save you time! | |
Here are some great tools that I discovered this week.
1. Leads List form small businesses that need a form to capture and track leads
2. AdWords Calculator - a tool to work out the cost... | | /blog/marketing-tools-to-save-you-time- |
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| 56. Where does web traffic come from? | |
Web traffic is something we all strive for. It means your business is being seen. However more important than the traffic is who is visiting and are they the ideal target customers.
Ho... | | /blog/where-does-web-traffic-come-from- |
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| 57. Databases in Marketing | |
I am still surprised when I chat with a small business to discover that they still have no CRM (customer relationship management tool or database). It is really key to growing your business. Eng... | | /blog/databases-in-marketing |
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| 58. Customer Centric Thought Leaders | |
Here is a podcast with Lars Birkholm Peterson is one of the co-authors of Connect - How to use Data and Experience Marketing to Create Lifetime Customers. I interview Lars about the Custome... | | /blog/customer-centric-thought-leaders |
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| 59. Nail salon - building a better customer experience | |
Being one of four girls the latest fad we are all trying is getting our nails done. You see nail salon's popping up all over the place. Honestly, there would be 6 in my current shopping preci... | | /blog/nail-salon---building-a-better-customer-exp... |
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| 60. 50 key features for great website | |
This infographic by 99MediaLab provides a comprehensive list of 50 must-haves (and have-nots) for your small business's website.
Source: 99MediaLab.com.
... | | /blog/50-key-features-for-great-website |
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