Mapping the customer journey is all about understand how your customers like, know and trust you. How they find you. We have put together a number of resources that will assist you understand how to be customer centric and map your customer's journey.
Customer Journey Guide
Tools to Plan
Here are our best tools:
- Customer Journey Mapping
- Test your customer Centricity - MacInnis Marketing
- Customer Empathy Audit - Empahty Insight
- Customer Service Aptitude - John DeJulius
- Humanize online Assessment - Humanize The book
- Customer Culture Tools - Jeanne Bliss
- Customer Monitor - NPS software
Content for the Customer Journey
Mapping your content to each stage of the customer journey is so important. It is how you add value. You can Download here.
Your Ideal Customer
Working with the right customer is so critical to growing your business. To ensure this we have a few tools that you can use.
Resources
Customer-Centric
