Customer Journey Guide

Mapping the customer journey is all about understand how your customers like, know and trust you. How they find you. We have put together a number of resources that will assist you understand how to be customer centric and map your customer's journey.

Here are our best tools:

• Customer Journey Mapping
• Test your customer Centricity - MacInnis Marketing
• Customer Empathy Audit -  Empahty Insight
• Customer Service Aptitude - John DeJulius
• Humanize online Assessment - Humanize The book
• Customer Culture Tools -  Jeanne Bliss
• Customer Monitor - NPS software

Mapping your content to each stage of the customer journey is so important. It is how you add value. You can Download here.

Working with the right customer is so critical to growing your business. To ensure this we have a few tools that you can use.

• Persona template
• Marketing Templates
• Narrowing your target market
• Persona Template (xls)